The complaint can be made by any person other than a public servant
which is very widely defined in the Act. The complaint is to be in the prescribed
form. A deposit Rs. 1000 is to be made with the complaint. This is to avoid
frivolous and vexatious complaints. If the complaint has been substantiated the
complainant can be awarded a compensation. The Lokpal shall be entitled to try
certain offences like giving of false evidence. The Lokpal shall require any public
servant to furnish information or produce documents relevant to the inquiry. The
evidence collected by the Lokpal in the course of the inquiry is to be treated as
confidential. No court could compel the Lokpal or any officer working on its
behalf to give evidence relating to the information collected.
The Lokpal is endowed with the jurisdiction to summon attendance of persons, to
examine them on oath, to require discovery and production of documents, to
accept affidavits, to requisition public documents and to issue commissions.
Though the Lokpal is having the power to determine the procedure of inquiry,
there is no power to act suo mofu.
THE BANKING OMBUDSMAN SCHEME, 1995
In India presently there are two Ombudsman Schemes one in Banking
Ombudsman and other in the Building Society’s Ombudsman. The Banking
Ombudsman Scheme was sponsored by the banks through a voluntary scheme and
started functioning w.e.f. January, 1986. The system of Ombudsman is in vogue
in various countries like U.K, New Zealand and Australia. The Government of
India also considered to introduce the system of appointing Banking Ombudsman
to redress the grievances of the customers against the banks.
The scheme known as Banking Ombudsman Scheme, 1995 was framed by
the Reserve Bank of India and issued under Section 35-A of the Banking
Regulation Act, 1949 being satisfied that it is necessary in public interest and in